Política de envío

Thank you for shopping with HTC General Trading AB. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly extended.

Customers will receive an order confirmation email once the order is placed and a shipping confirmation once the package has been dispatched.

2. Shipping Locations

HTC General Trading AB currently ships to selected domestic and international destinations.

Shipping availability may vary depending on local regulations, carrier limitations, or operational conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package size and weight
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before completing the purchase.

4. Estimated Delivery Times

Estimated delivery times may vary depending on the destination and shipping provider.

Typical delivery estimates:

  • Domestic deliveries: 2–7 business days
  • International deliveries: 5–21 business days

Please note that delays caused by customs, weather conditions, carrier disruptions, or other external factors may occur.

5. Tracking Information

If tracking is available for your shipment, tracking details will be provided after the order has been shipped.

Customers are responsible for monitoring shipment updates and ensuring accurate delivery information.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated.

HTC General Trading AB is not responsible for delays caused by customs clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

HTC General Trading AB is not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned due to incorrect or incomplete address information, additional shipping fees may apply for reshipment.

8. Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

9. Order Changes and Cancellations

Once an order has been processed or shipped, modifications or cancellations may not be possible.

Customers should contact us immediately if changes are needed.

10. Contact Us

If you have questions regarding this Shipping Policy, please contact HTC General Trading AB through our official customer support channels.