Informativa sui rimborsi
At HTC General Trading AB, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.
Returns
You may return eligible items within 14 days from the date you receive your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned in the original packaging whenever possible.
- Proof of purchase or order confirmation may be required.
Free Return Shipping
We offer free return shipping for all eligible returns.
Once your return request is approved, return instructions and a shipping label will be provided.
No Restocking Fees
HTC General Trading AB does not charge any restocking fees for returned items.
Non-Returnable Items
We currently do not have final sale items. All products are eligible for return within the stated return period, provided they meet the return conditions above.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue promptly.
Contact Us
If you have any questions about this Return & Refund Policy, please contact HTC General Trading AB customer support for assistance.